Privacy Policy

1. Introduction

At Eyeview Security Services Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our security services.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, physical address).
• When you submit an enquiry, the current page path, referring website hostname and campaign source, medium and name present in the page URL. This attribution does not use cookies or browser storage.
• Details of your property or security requirements.
• Payment information (processed securely through our payment partners).
• Communication history between you and Eyeview Security Services Ltd.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our security services.
• To communicate with you regarding quotes, appointments, and service updates.
• To process payments and maintain financial records.
• To improve our website and customer service experience.

4. Business-to-Business Marketing

We may use professional contact information to introduce relevant security services to organisations that could reasonably benefit from them. This may include a business contact's name, job title, employer, work email address, work phone number and publicly stated professional responsibilities.

We may obtain this information from company websites, professional networking profiles, business directories or direct business enquiries. Where permitted, we rely on our legitimate interests in developing our business and helping organisations source security support. We consider whether the contact is relevant, whether the message is proportionate and whether the person would reasonably expect to receive it.

Our business marketing messages identify Eyeview Security Services Ltd and provide a simple way to object or opt out. We keep a minimal suppression record when someone opts out so that we can respect their request. We do not rely on this approach where consent is required, including electronic marketing to individual subscribers such as sole traders and certain partnerships unless another lawful route applies.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

• Service providers who assist in our business operations, communications and record keeping.
• Legal authorities if required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We keep personal information only for as long as it is needed for the purpose for which it was collected, to meet legal obligations or to establish and defend legal claims. We review business prospect records regularly and remove or update information that is no longer relevant. If someone objects to direct marketing, we retain only the minimal suppression information needed to honour that request.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your data (subject to legal retention requirements).
• Object to the processing of your data for certain purposes.
• Object at any time to the use of your personal information for direct marketing.

You may also complain to the Information Commissioner's Office if you believe your personal information has not been handled properly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: